Contact information

Order Tracking

To check the real-time status of your order, please use the professional global logistics tracking platform we recommend:

Official Tracking Link: https://www.17track.net/en

You can enter your unique tracking number on the 17Track website to view the latest shipment location, transportation progress and estimated delivery time.

Inquiry Channels

If you cannot find a satisfactory answer, please choose the following ways to contact us:

Contact Form: Submit your detailed questions directly through the contact form on the website, and our team will process your request in a timely manner.

Email Support: Send your inquiry to our official support email: support@harzque.com

Address: Unit 06, 15th Floor, Building 06, Phase II R&D Building, Laser Engineering Design Headquarters, No. 3 Guanggu Avenue, East Lake High-tech Development Zone, Wuhan, Hubei Province (Room J218)

Phone: +86 176 0123 4059

Service Hours & Response Time

Official Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding U.S. major holidays)

We strive to respond to all emails and form submissions within one business day. If you do not receive a reply within this period, please check your spam or junk mail folder—our responses may be incorrectly filtered by the email system.

Tips for Efficient Communication

To help us handle your request more accurately and quickly, please provide your order number when consulting about order-related issues. At the same time, we kindly remind you: please do not send duplicate messages repeatedly. Multiple submissions of the same inquiry will increase the workload of the support team and may delay the overall response efficiency. We will process all inquiries in the order of receipt and do our best to provide solutions as soon as possible.

Your satisfaction is our greatest motivation. If you have any suggestions for our services, please feel free to let us know. We will continue to optimize our support system to bring you a better shopping experience!